Hey Alexa, 95% of Consumers Don’t Want to Talk to a Robot When Shopping

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You understand and agree that use of Oracle's web site is subject to the Oracle.com Terms of Use and Oracle's Privacy Policy.

You understand and agree that Oracle may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Oracle, including to affiliates and entities located in countries which are not considered by Philippine law to have an adequate level of data protection.

By filling and submitting this form you understand and agree that the use of Oracle's web site is subject to the Oracle.com Terms of Use, Oracle Japan Privacy Statement, and Oracle privacy policy. Additional details regarding Oracle's collection and use of your personal information, including information about access, retention, rectification, deletion, security, cross-border transfers and other topics, is available in the Oracle Privacy Policy.

By filling and submitting this form you understand and agree that the use of Oracle's web site is subject to the Oracle.com Terms of Use. Additional details regarding Oracle’s collection and use of your personal information, including information about access, retention, rectification, deletion, security, cross-border transfers and other topics, is available in the Oracle Privacy Policy.

Oracle may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Oracle, including to affiliates and entities located in countries which are not considered to have an adequate level of data protection.

By filling and submitting this form, you understand and agree that the use of Oracle's web site is subject to the Oracle.com Terms of Use. Additional details regarding Oracle’s collection and use of your personal information, including information about access, retention, rectification, deletion, security, cross-border transfers and other topics, is available in the Oracle Privacy Policy.

Yes, send me marketing communications on Oracle Products, Services and Events.
I agree that Oracle may collect and use my personal information (in particular first name, last name, e-mail address, phone number, address, zip code, company name, password, cookies) for the following purposes: (i) to engage in and process transactions and to respond to my inquiries; (ii) to enable my participation in Oracle online communities; (iii) to interact with me on social networks; (v) to administer product downloads and confirm license compliance; (iv) to select content, improve quality and facilitate my use of Oracle websites; (vii) to provide product alerts and updates; (viii) to power joint sales and product promotions; (ix) to improve Oracle products, services and experiences; (x) to communicate with me about a conference or event; (xi) to obtain third party services; (xii) to protect its employees, websites, facilities, and operations; (xiii) to deliver advertisements via Oracle channels and to tailor marketing to me; and (xiv) to comply with Oracle's legal and corporate requirements.
Oracle may transfer your personal information collected in connection with your registration on this website to its affiliates globally and to third party entities that provide services to Oracle, including to affiliates and entities located in countries which are not considered to have an adequate level of data protection.
By filling and submitting this form, you understand and agree that the use of Oracle's web site is subject to the Oracle.com Terms of Use. Additional details regarding Oracle’s collection and use of your personal information, including information about access, retention, rectification, deletion, security, cross-border transfers and other topics, is available in the Oracle Privacy Policy.

With shopping items arriving in just hours to answers arriving in minutes, we have become accustomed to getting what we want, when we want them.

So, what do these rapidly changing expectations mean for retailers? And with all of this change, do retailers really understand what consumers want today?

To find out, NetSuite partnered with Wakefield Research and The Retail Doctor Bob Phibbs to see the differences between shopper demands and what retailers deliver in areas spanning the overall retail environment, social media, personalization and the use of advanced technologies such as AI, VR and chatbots.